Own enterprise customer opportunities from discovery through commercial close and go-live transition. Lead operational workflow discovery, current- and future-state solution design, workflow configuration, pilot setup, testing, troubleshooting, technical validation, value articulation, and executive readouts. Build customer relationships across operational, technical, and executive stakeholders, manage technology partners, support sales progression, and create repeatable workflow playbooks for logistics and physical operations use cases. Regular customer-site travel is required.

Customer-facing technical role that designs, configures, tests, and implements PackageX workflows for enterprise logistics and manufacturing sites. Works from pre-sales through go-live, mapping current/future-state processes, configuring platform logic and integrations, supporting pilots, troubleshooting, and creating reusable workflow patterns and documentation.

Lead and manage complex enterprise customer implementations of the PackageX platform. Own implementation plans, timelines, risks, integrations, adoption tracking, ROI documentation, executive updates, and cross-functional coordination to ensure go-live, value realization, and long-term account health.