Lead Esper’s marketing strategy, positioning, messaging, brand, content, product marketing, thought leadership, and demand-supporting programs. Partner with the CEO, Sales, and Product to expand Esper’s presence among enterprise government agencies. Set the annual marketing plan, budget, and goals while leading a small marketing team, sales development and demand generation functions, agencies, and freelancers.

Staff Software Engineer responsible for owning major platform areas end to end, including service design, data modeling, APIs, deployment, observability, and production operations. The role sets technical direction, partners with product and design, models government-domain workflows, mentors engineers, and supports reliability, security, compliance, and audit needs. Experience with distributed systems, cloud infrastructure, asynchronous workflows, and optionally LLM agents, workflow orchestration, Kubernetes, and government compliance is valued.

Lead and scale Esper’s Customer Success function, owning customer adoption, health, renewals, retention, expansion, support coverage, and customer advocacy. Build scalable CS processes, playbooks, operating rhythms, and reporting while partnering with Sales, Professional Services, Product, Engineering, and executives. Serve as a trusted advisor to government customers, improve time-to-value, manage risks, and drive predictable renewal outcomes.