Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Build and expand the company’s analytics data stack using Looker, LookML, dbt, BigQuery, and Airbyte. Develop data models, integrate multiple business systems, create KPI dashboards, and analyze product usage, customer health, adoption, and revenue data. The role empowers business teams with self-service analytics, actionable insights, and data-informed decision-making while developing a strong understanding of business metrics.

Develop and enhance user-facing features for an LLM observability platform using React and TypeScript. Build reusable components and front-end libraries, translate designs into performant UI code, optimize cross-device/browser performance, and collaborate with backend engineers and designers to improve usability.