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Lead design, development, integration, and deployment of ServiceNow solutions (ITSM/ITOM/HRSD/App Engine/Service Portal). Mentor developers, ensure security/compliance, build workflows, custom widgets, complex integrations, troubleshoot performance issues, and deliver solutions within Agile teams.

Serve as the dedicated Scrum Master for a federally scoped cloud engineering team, facilitating full Scrum ceremonies, driving sprint execution, managing Jira boards and reporting, coordinating documentation in SharePoint, tracking ServiceNow tickets, partnering with the Product Owner, and ensuring agile practices align with DevSecOps and federal security frameworks.

Design, develop, configure, and deploy custom ServiceNow applications and enhancements. Provide architecture guidance, script Business Rules/Client Scripts/Script Includes/ACLs, support multiple instances, troubleshoot performance, and collaborate with stakeholders using Agile/Scrum and ITSM best practices.

Lead design, develop, and deploy ServiceNow solutions (ITSM/ITOM/HRSD/App Engine/Service Portal). Build workflows, scripts, custom widgets, and integrations (REST/SOAP/MID Server). Ensure security, performance, mentor developers, collaborate with stakeholders, troubleshoot issues, and work in Agile with CI/CD and DevOps practices.

Serve as the dedicated Scrum Master for a federal cloud engineering team, facilitating Scrum ceremonies, managing sprint execution in Jira, coordinating with Product Owner and stakeholders, maintaining documentation in SharePoint, tracking ServiceNow tickets, and promoting agile practices while supporting cloud and DevSecOps-related delivery and federal security compliance.

Lead requirements gathering and process design for federal clients; translate mission needs into ServiceNow user stories, acceptance criteria, and functional specs; perform gap analysis versus OOTB functionality; design SOPs and process maps; ensure Section 508 and FISMA/NIST compliance; mentor junior staff; coordinate UAT and produce federal-grade deliverables.