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The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Manage end-to-end Amazon accounts: create and optimize PPC campaigns, conduct keyword and competitor research, monitor budgets and performance, produce analytics reports, collaborate with internal teams, and own client communication and growth strategy to drive profitable scale.

Manage end-to-end Amazon accounts: create and optimize PPC campaigns, monitor budgets and performance, perform keyword and competitor research, produce daily/weekly/monthly analytics, collaborate with internal teams, and maintain client communications and satisfaction while driving profitable growth.

Manage client onboarding, ensure satisfaction across ~30 accounts, collaborate with media buyers on campaigns, and identify upsell opportunities. Communicate effectively and maintain organized client records.

The role involves being shortlisted for sales closing opportunities with clients in online businesses and info-products.