Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.

Oversee regulatory compliance programs and the Compliance Management System; conduct risk assessments and audits; govern policies; manage complaint handling, training, reporting, issue management, and regulatory exam responses; advise product teams and monitor regulatory updates.