Own underwriting operations from submission intake through policy issuance, servicing, renewals, commissions, and dividends. Lead a distributed operations team, manage capacity, training, quality assurance, audits, SLAs, and performance metrics. Improve broker experience, data integrity, automation, and cost per bound submission. Partner with Product to develop operational solutions, drive adoption, and measure results. Ensure accurate policy processing, reconciliation, documentation, and timely resolution of outstanding items and disputes.

Manage workers' compensation claims end-to-end, conduct reserve analyses and claim reviews, identify high-risk exposures, facilitate return-to-work programs, provide stakeholder consultations, analyze claims data, and lead special projects to optimize claims processes and reduce total cost of risk.