Own the renewal calendar and manage straightforward SaaS renewals from customer confirmation through signature. Responsibilities include customer conversations, renewal quotes, forecasting, reporting, CRM accuracy, risk identification, escalation, and identifying retention or churn patterns. The role also helps establish and document the company’s renewals process while coordinating closely with Account Management, Customer Success, and Support.

The Vice President of Revenue Operations will build and lead the operating system for Sales, Marketing, Customer Success, and Finance. Responsibilities include revenue planning, forecasting, SaaS metrics, GTM process design, CRM and technology governance, dashboards, analytics, data governance, and executive reporting. The role will improve customer lifecycle handoffs, identify revenue leakage, align cross-functional teams, and build a high-performing RevOps organization while supporting growth and integration following the Microvellum acquisition.