Lead strategy and execution for post-sale customer enablement: build scalable internal and customer-facing learning programs, release readiness, knowledge management, analytics, and a team to drive product adoption, time-to-value, retention, and customer satisfaction across INNERGY's ERP products.

Hands-on marketing generalist responsible for product/content marketing, building and optimizing WordPress pages, managing paid search and social campaigns, supporting demand generation across channels, and tracking funnel performance to improve leads and pipeline.

Lead and unify a global Customer Success organization to build a scalable operating system driving onboarding, adoption, retention, expansion, and lifetime value. Own CS strategy, tooling (health scoring, automation, HubSpot CSP), metrics, forecasting, enablement, and cross-functional alignment while leveraging AI and 1-to-many models to grow outcomes without linear headcount increases.