Audits veterinary hospital medical records, treatment sheets, and invoices to verify billing accuracy, identify missed or duplicate charges, recover revenue, and resolve discrepancies. Maintains audit logs and trend reports, collaborates with clinical and leadership teams, educates staff on documentation and billing practices, and recommends workflow improvements while protecting confidential information.

Supervise and coach Client Service Representatives, oversee client-facing operations, manage scheduling and staffing, resolve client concerns, maintain SOPs and training resources, monitor performance metrics, and perform CSR duties as needed to ensure excellent client experiences.