Provides help desk, end-user, and business application support for Texas Department of Transportation systems. Troubleshoots technical issues, supports integrations, automation, AI-related initiatives, and application development activities. Maintains technical documentation and knowledge articles, improves support processes, and collaborates with business users and technical teams to resolve issues. The role is full-time, on-site in Austin, Texas, and requires extensive experience in technical support, application troubleshooting, AI or automation, documentation, and stakeholder collaboration.

Designs, develops, tests, deploys, and supports secure full-stack web applications and portals. Builds user interfaces, APIs, authentication and authorization controls, data integrations, and production support capabilities. Analyzes business and operational requirements, evaluates solutions, documents program specifications, and collaborates with stakeholders. The role requires modern cloud, DevOps, event-driven architecture, healthcare data, and enterprise security experience.

The Business Analyst II will support a software replacement and implementation initiative for the Texas Workforce Commission. Responsibilities include gathering and documenting functional and technical requirements, writing user stories, creating process maps and system models, conducting fit-gap analyses, developing requirements documents, facilitating workshops, and creating and executing test plans. The role also supports legacy-system interfaces, troubleshooting, software lifecycle activities, and project planning across multiple program areas.