Configure, develop, maintain, and troubleshoot NICE CXone contact center environments, including IVR, call routing, omnichannel services, workforce management, and integrations. Support multiple business units, optimize configurations, resolve technical issues, monitor performance, and ensure reliable telephony operations. Collaborate with contact center, technical, and cross-functional teams to implement new features and provide customer and management updates.

Lead design, deployment, and optimization of PostgreSQL clusters for a mission-critical SaaS platform. Ensure HA, DR, security, performance tuning, backups, automation, cloud management, on-call incident response, and collaborate with DevOps and development teams on schema and capacity planning.

Lead design, deployment, and optimization of PostgreSQL clusters across environments. Ensure HA, DR, backups, security, performance tuning, upgrades, automation, cloud management, runbooks, on-call incident response, and collaboration with dev/DevOps teams.