Provides Tier 1 through Tier 3 service desk support for hardware, software, network, and application issues. Handles complex incidents, serves as an escalation resource, maintains knowledge-base documentation, trains junior staff, identifies recurring incident trends, supports quality assurance, and recommends process improvements. Participates in after-hours and on-call coverage and operates company vehicles as needed.

Design and maintain enterprise cybersecurity architectures, frameworks, standards, and controls across infrastructure, cloud, applications, data, and networks. Provide security guidance, conduct architecture reviews and threat assessments, evaluate risks and emerging technologies, support compliance and audits, and partner with business and technology teams to integrate security into solutions. Serve as a technical subject matter expert on cybersecurity architecture and risk management.