Lead Casa’s Austin home-services operation, owning service delivery across handymen, concierge teams, and vendor partners. Build dashboards and operating systems to improve completion, quality, cost, productivity, and homeowner satisfaction. Recruit and manage third-party vendors and frontline teams, resolve service failures, improve processes, and uphold home-access, safety, and trust standards. The role requires hands-on field involvement, independent project ownership, stakeholder management, and flexible availability for customer needs.