Top Tech Jobs & Startup Jobs in Austin, TX

Leads client experience strategy for managed IT services clients, overseeing client journey optimization, retention, escalations, feedback programs, technology planning, and satisfaction metrics. Manages Strategic Account Advisors and Client Success Managers, drives revenue and churn-risk initiatives, coordinates with sales and service delivery teams, and mentors staff to improve loyalty, advocacy, and client outcomes.

Administers and troubleshoots client desktop, server, network, virtualization, Microsoft 365, Azure, backup, and cloud environments. Resolves escalated technical issues, supports infrastructure security and performance, manages tickets according to SLA, and provides remote, onsite, and field support. Mentors Systems Technicians, develops documentation and standard operating procedures, contributes to process improvements, and promotes effective use of AI-enabled administration tools.

Manages client relationships within Integris’ Financial Institution Division, providing strategic IT consulting, facilitating business reviews, conducting risk assessments, coordinating technical teams, supporting escalations, identifying growth opportunities, and ensuring SLA compliance. The role serves banks, credit unions, wealth management firms, and other regulated financial clients while overseeing agreements, technology recommendations, client communications, documentation, and service quality.

Leads cloud services operations, infrastructure improvements, complex issue resolution, customer deployments, maintenance, automation, and technical documentation across private and public cloud environments. Collaborates with architects, mentors cloud engineers and administrators, recommends infrastructure and configuration improvements, and supports scalable, secure, cost-efficient cloud solutions.

Invite candidates to submit a general application to join Integris' talent community. Company will retain profiles for future IT roles, highlights culture, benefits, and encourages checking career page for openings.