Manage end-to-end payroll processing for assigned multi-client accounts using payroll platforms and CRM. Perform calculations (prorated pay, final pay, multi-state taxes, garnishments), handle commissions/bonuses/stock/expense entries, assist with audits, and maintain strong client relationships while meeting service quality targets.

Lead benefits administration and client service for a portfolio of 20–30 employers. Manage renewals, open enrollment, onboarding, carrier/vendor communications, compliance, and enrollment updates. Serve as primary client contact, mentor Benefits Specialists, and collaborate cross-functionally to ensure high-quality benefits delivery and issue resolution.