Administer FMLA, ADA, disability, personal, military, and state-specific leaves from initial request through return to work. Serve as the primary contact for employees, clients, managers, and benefits vendors; maintain documentation, timelines, records, and compliance. Provide leave-policy guidance, resolve routine claims and HRIS issues, coordinate benefit and payroll impacts, manage leave technology data, and report on leave metrics and trends.

Analyze employee benefits renewals, carrier proposals, plan designs, contribution strategies, and financial projections for small and mid-sized business clients. Build RFPs, validate quotes, benchmark market data, model claims and pricing, estimate reserves, and present recommendations to client decision-makers. Coordinate renewal handoffs to benefits support teams while maintaining analytical documentation and improving processes through Excel, Salesforce, proprietary tools, and AI-enabled workflows.

Manage the complete payroll process for assigned clients, ensuring accurate and timely payroll administration. Use ADP Workforce Now, Rippling, and Salesforce CRM to support multi-client payroll operations. Maintain strong attention to detail, meet quality and client service standards, manage deadlines, and build trusted relationships with clients and colleagues.