Designs, develops, and delivers IT training programs and materials (including distance learning and interactive content), conducts needs analysis, coordinates scheduling and LMS administration, maintains 508-compliant course standards, provides second-level support, and manages multiple training projects while ensuring accuracy and continuous improvement.

Accepts unsolicited applications to add candidates to a talent pool for review against current and future openings. Not a substitute for applying to posted positions; employer will contact candidates if a match is found.

Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.