Architect and govern ServiceNow Hardware Asset Management solutions for the Department of the Air Force. Design HAM, CMDB, workflows, integrations, data governance, asset lifecycle processes, and financial tracking capabilities. Lead technical reviews, establish platform standards, mentor teams, and collaborate with Procurement, Finance, Operations, IT, and Compliance stakeholders. The role requires deep ServiceNow HAM, CMDB, Discovery, integration, JavaScript, ITIL, and hardware lifecycle expertise, along with an active DoD Secret clearance.

Designs, develops, and integrates ServiceNow solutions focused on CMDB, ITSM, ITOM, and SPM. Builds scripts, workflows, integrations, and service topology capabilities using external data sources. Troubleshoots complex integration issues, collaborates with stakeholders to define requirements, leads technical design, mentors developers, and supports documentation and data management planning for a DoD customer.

Administers Microsoft Defender services for a DoD customer, monitoring endpoint security, EDR, NGAV, attack-surface reduction, cloud protection, SIEM integrations, cross-platform controls, WDAC, DLP, compliance reporting, and security dashboards. Escalates anomalies, maintains policies and procedures, investigates alerts, and supports Windows, Linux, and mobile-device protection. Requires cybersecurity experience, Microsoft security expertise, DoD compliance knowledge, Security+ certification, and an active Secret clearance.