Provide remote customer support via phone, email, and chat. Resolve inquiries, process orders/returns, maintain accurate customer records, and meet quality and satisfaction targets while using company systems.

Schedule, confirm, reschedule, and cancel client appointments; handle inbound calls and emails; maintain accurate calendars and customer records; send reminders and follow-ups; verify information; escalate complex issues; and collaborate to improve scheduling processes while protecting customer confidentiality.

Remote Project Manager responsible for planning, coordinating, and delivering multiple projects on time, within scope and budget. Duties include developing schedules, allocating resources, monitoring progress, communicating with stakeholders, managing risks and budgets, preparing reports, resolving issues, and improving PM processes.