Supervise workers’ compensation claims staff and oversee complex and litigated claims across multiple jurisdictions. Responsibilities include adjudicating claims, investigating and negotiating settlements, reviewing reserves and legal or medical management, addressing client and carrier inquiries, ensuring regulatory compliance, coaching employees, managing staffing and performance, coordinating training, and monitoring claim quality. The role also supports coverage issue resolution, large-loss reporting, performance analysis, and standardized claims-handling processes.

Reviews commercial auto and general liability coverage, investigates and adjudicates bodily injury and liability claims, negotiates settlements, maintains reserves, manages litigated claims, handles stakeholder inquiries, identifies subrogation and fraud, and mentors junior claims specialists. The role also requires compliance with state insurance regulations and participation in claim reviews and risk-control workshops.