Drive net-new revenue by selling complex BPO, customer care, contact center outsourcing, and customer experience solutions to enterprise organizations. Build executive relationships, manage strategic territories and pipelines, lead RFP and procurement pursuits, develop proposals, negotiate contracts, and close multi-year engagements exceeding $500,000 annually. Collaborate with operations, compliance, technology, legal, and executive teams while meeting revenue quotas and traveling extensively.

The Applications Analyst IV designs, develops, configures, maintains, and troubleshoots business and IT applications throughout the software development lifecycle. The role translates business needs into technical solutions, leads cross-functional implementations, supports production systems, ensures data integrity, creates documentation and reports, and provides end-user support. Responsibilities also include mentoring team members, maintaining application expertise, participating in strategic initiatives, and providing rotating on-call support.

Develops, enhances, configures, and supports custom and commercial applications throughout the software development lifecycle. Responsibilities include ETL/SSIS development, SQL stored procedures, troubleshooting production issues, quality control, reporting, technical documentation, user support, and collaboration with business stakeholders. Provides mentoring to junior team members, participates in project initiatives, supports application improvements, and provides rotating on-call support.