Manage personal injury cases from treatment through settlement, including client communication, treatment coordination, case investigation, file organization, reporting, and settlement negotiations. Collaborate with attorneys on pre-litigation matters, oversee case progression and treatment compliance, prepare demand letters, and manage a high-volume caseload while meeting service standards and KPI targets.

Manage a large pre-litigation personal injury caseload, supervise case managers and support staff, draft and review demand packages, counsel clients, negotiate settlements, and develop strategic case resolutions. The role requires strong legal writing, negotiation, organization, accountability, empathy, and leadership in an in-office, high-performance law firm environment.