Leads Digacore’s Development & Automation team across client AI services, internal data and reporting, and software products. Establishes SOPs, delivery rhythms, KPIs, roadmaps, and ownership; manages client AI engagements and product releases; oversees data and reporting; handles escalations involving security and privacy; partners with leadership on automation opportunities; and manages hiring, tooling, vendors, budget input, and capacity planning.

Designs and implements cloud-first infrastructure solutions for MSP clients, focusing on Azure, Microsoft 365, Intune, networking, virtualization, and Windows environments. Leads technical assessments, complex escalations, server and workstation hardening, troubleshooting, documentation, SOW development, and project coordination. Partners with sales and clients, mentors technical staff, and advances cloud security, automation, monitoring, and MSP best practices.