Top Tech Jobs & Startup Jobs in Austin, TX

Own multiple concurrent SaaS customer implementations from kickoff to handoff, create implementation plans, lead working sessions, manage milestones in Gainsight and monday.com, consult on data imports/automations, communicate across teams, and drive adoption and transition to Customer Success Managers.

Coordinate employee experience programs, front-of-house visitor services, and on-site events. Provide executive support to up to two leaders, manage employee gifting and branded merchandise, own AV/room setup, gather feedback, and partner with People and Facilities teams to deliver consistent, engaging workplace culture moments.

Sell AlertMedias risk intelligence platform to SMBs through high-volume outbound prospecting, demos, negotiation, and contract execution. Manage pipeline in Salesforce, collaborate with marketing and Customer Success, and transition accounts while pursuing expansion opportunities.

Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.

Partner with business leaders to develop HR strategies, lead organizational design, workforce planning, performance management, and employee relations. Analyze HR metrics, leverage AI tools to streamline People processes, conduct investigations, ensure legal compliance, and provide executive coaching and strategic HR guidance to support rapid growth.

Monitor Microsoft Defender and Sentinel for alerts, triage and investigate phishing and account compromise incidents, conduct access reviews, maintain incident records, support SOC 2/ISO audits, assist identity and access tasks, run simulated phishing campaigns, and escalate complex incidents to senior analysts.

Lead the identification, design, and delivery of AI-driven automation within Customer Operations. Translate operational pain points into scalable solutions, evaluate tools, run end-to-end implementations, partner cross-functionally, measure outcomes, and enable adoption to improve efficiency and customer experience.

Design and deliver sales training, onboarding, and enablement content; maintain Seismic, Gong, SharePoint, and Docebo; curate call libraries; partner cross-functionally; identify and implement AI-driven productivity use cases; facilitate live and virtual sessions and support ongoing enablement projects to improve seller performance.

Serve as the technical lead in enterprise presales: run discovery, design integrations, deliver tailored demos and PoCs, respond to RFPs/security reviews, and guide technical evaluations to secure enterprise deals while collaborating with Sales, Product, and Engineering.

Serve as senior technical advisor for strategic enterprise opportunities: lead technical discovery, solution design, PoCs, integrations, security and scalability discussions, manage RFPs/RFIs, mentor the Solutions Engineering team, and influence product strategy.