Operate, monitor, and maintain Astronomer's managed Airflow platform and underlying cloud/Kubernetes infrastructure. Troubleshoot customer environments, participate in on-call rotation, build monitoring/automation, improve observability, and work directly with customers to meet SLAs and drive reliability.

Provide expert Apache Airflow support to customers, troubleshoot and optimize managed Airflow deployments, work with cloud-native stacks (Kubernetes, containers, major cloud providers), own customer experience and SLAs, participate in on-call rotation and contribute to Airflow open-source and internal reliability projects.

Hunt and close new enterprise accounts (1000+ employees) in the Northeastern US. Lead full sales cycle from prospecting to close, deliver demos and tailored proposals, collaborate with marketing/sales engineering/product, expand existing customers, and travel periodically. Hybrid role (3 days/week in Boston or NYC).