Lead operational strategy and execution for 700+ corporate oil-change shops, driving process improvement, labor modeling, training, loss prevention, claims reduction, and profitability. Build and develop cross-functional teams, partner with field and finance leaders, deploy data-driven operational programs, and continuously optimize systems, tools, and training to improve customer experience and unit economics.

Lead the Collision business segment across multiple brands, owning strategy, P&L, operations, marketing, franchise relations, and talent development. Drive unit growth, franchisee success, insurance partnerships, customer satisfaction, and cross-functional collaboration to scale the business across North America.