Owns LillyDirect’s end-to-end consumer experience strategy, mapping journeys, identifying friction, synthesizing research and analytics, monitoring funnel health, and guiding product-pod prioritization. The role advocates for consumers, translates insights into roadmap opportunities, tracks competitive benchmarks, facilitates cross-functional workshops, and communicates strategy to executives. It requires collaboration with product, design, engineering, legal, compliance, regulatory, market research, and analytics teams.

Provides strategic and technical leadership for Lilly’s eDiscovery program across the full EDRM lifecycle. Manages legal hold systems, data preservation and collection, processing, review, production, vendor relationships, workflows, and chain-of-custody requirements. Evaluates AI, machine learning, TAR/CAL, predictive coding, and analytics solutions while ensuring defensible legal processes. Partners with Legal, Privacy, Records Management, IT, Compliance, Cybersecurity, outside counsel, and business stakeholders, and mentors team members.

Lead end-to-end commercial assessments for licensing and acquisition opportunities, develop forecasting models, and influence BD leadership through data-driven insights while bridging new markets with comprehensive strategies.