Top Tech Jobs & Startup Jobs in Austin, TX

The Product Support Analyst serves as the primary technical support for clients, troubleshooting software-related issues, collaborating with engineers, and ensuring compliance with service standards.

Lead post-acquisition member lifecycle strategy and execution across onboarding, activation, engagement, cross-sell, and retention. Architect journeys, build and run automated email/push/SMS programs, define segmentation and measurement frameworks, synthesize analytics for optimization, and champion AI-driven marketing innovations while managing multi-client priorities and mentoring teams.

Monitor real-time card transaction activity across multiple platforms to identify and investigate suspicious behavior. Classify fraud types, manage disputes and chargebacks end-to-end per Visa/Mastercard rules, escalate appropriately, communicate with cardholders and stakeholders, reconcile GL items related to disputes, produce accurate case documentation, and contribute to fraud trend reporting and detection rule improvements.

Provide inbound phone and digital support for retail bank onboarding: review and approve applications, troubleshoot issues, complete account maintenance, adhere to SLAs and regulations, participate in testing and training, and deliver excellent customer service across varied schedules.

Design, prototype, and deploy AI-driven solutions that improve workflows and decision-making. Structure ambiguous problems, build models and dashboards, synthesize structured and unstructured data into insights, optimize processes for repeatability and scale, create reusable assets, and partner cross-functionally to drive measurable efficiency and revenue outcomes.

The Senior Project Manager will lead complex implementations, manage project delivery, and drive automation using AI tools while improving PMO standards and processes.

The Fraud Analyst monitors transactions for suspicious activity, uses fraud detection tools, documents findings, communicates with clients, and supports the Risk & Compliance team.