Top Tech Jobs & Startup Jobs in Austin, TX

Support, maintain, troubleshoot, and enhance the SailPoint Identity Security Cloud platform. Responsibilities include resolving Jira tickets and production issues, supporting implementations and upgrades, developing REST API integrations, and optimizing identity governance and access management workflows with internal stakeholders.

Assess and document the client's Active Directory and Azure/Entra ID environments, run PowerShell and tooling-based data collection, identify configuration and operational gaps, prioritize risks, and provide remediation recommendations, resource/skill estimates, and budget inputs for domain consolidation and identity infrastructure improvements.

Support and maintain the SailPoint Identity Security Cloud platform: resolve production issues, manage Jira tickets, troubleshoot ISC functionality, implement upgrades and enhancements, develop and maintain API integrations, and collaborate to optimize identity governance and access management processes.

Provide Level 2 support for enterprise IAM platforms in a 24x7 operations environment. Troubleshoot authentication, SSO, provisioning, and identity governance issues; manage access lifecycle, respond to alerts, maintain runbooks, support audits, and participate in shift rotations.