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Monitor and triage security, systems, network, and cloud alerts across client environments. Perform initial investigations, validate alerts, document incidents, follow SOPs, escalate suspicious activity, and support vulnerability management. The role also includes basic Windows, Linux, Active Directory, Azure, AWS, and Microsoft 365 operational monitoring, service troubleshooting, backup validation, and compliance activities in a remote 24/7 environment.

Monitors security, network, systems, and cloud alerts; performs initial triage, event correlation, validation, documentation, and escalation. Supports vulnerability remediation, server and infrastructure monitoring, Azure, AWS, Microsoft 365 operations, backup validation, and compliance processes. Follows SOPs, participates in 24/7 shift coverage, and collaborates with senior security professionals while developing cybersecurity and investigative skills.

Monitors security, network, systems, and cloud alerts; performs initial threat triage, event correlation, validation, documentation, and escalation. Supports vulnerability management, server and infrastructure monitoring, Windows/Linux and Active Directory operations, Azure and AWS cloud monitoring, backup validation, patch checks, and compliance activities. Follows SOPs, participates in 24/7 coverage, and collaborates with senior security professionals while developing technical skills.

Maintains client infrastructure through user account and permissions management, server monitoring, software installation, security patching, backups, preventative maintenance, and connectivity troubleshooting. Provides remote technical support, trains users, performs minor equipment repairs, documents solutions, escalates complex issues, and builds strong customer relationships. The role supports systems administration and infrastructure operations while developing the engineer’s technical and customer-service capabilities.