Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Enterprise SaaS Account Executive responsible for prospecting, qualifying, and closing new logo business into contact centers and back-office organizations. Build and maintain 5x-quota pipeline, manage bookings quota, coordinate complex enterprise sales cycles, engage executive stakeholders (VITO), leverage AI-enabled insights, and keep Salesforce and sales cadences updated. Travel up to 25% and collaborate with cross-functional teams to drive adoption of Intradiem's Dynamic Workforce Orchestration solution.