Top Tech Jobs & Startup Jobs in Austin, TX

Lead UX research for Coinbase's Advanced Trade team, conducting mixed-methods studies with sophisticated traders. Synthesize qualitative and quantitative data to inform product roadmap, build scalable research programs, and guide stakeholders to translate insights into experiments and product decisions.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

The Senior Software Engineer will build user features using Golang and cloud technologies, lead tool implementation, and collaborate across teams to enhance productivity.

Triage and investigate insider threat alerts using SIEM, UBA, DLP, and endpoint detection; collect evidence, conduct interviews, coordinate with Legal/HR, produce investigative reports, and recommend mitigations and detection improvements.

Lead Coinbase's global IT and security audit program, delivering complex cross-functional audits across cloud, infrastructure, cybersecurity, IAM, data protection, and third-party risk. Manage and develop a global audit team, partner with first- and second-line stakeholders to drive integrated assurance, and report executive-level findings to senior leadership and the Audit Committee. Modernize audit execution through data analytics, automation, and generative AI to enable continuous monitoring and automated evidence retrieval.

Provide CFO-level FP&A partnership to multiple C-level leaders across People, Legal, Compliance, Policy, and Finance. Lead a team to build financial models, scenario analyses, and business cases that guide company-wide resource allocation and investments. Drive reporting, variance analysis, process improvements, and the vision for finance partnering, aligning budgets, forecasts, and headcount planning with executive priorities.

Serve as FP&A partner to Consumer leadership owning forecasting, budgeting, and driver-based financial models. Deliver monthly variance analysis, partner with Accounting, and translate financial insights into resource-allocation recommendations. Lead business-review presentations and conduct deep-dive analyses to find efficiency opportunities across Consumer operational spend.

The role involves owning the architecture and technical direction of Payment Rails infrastructure, designing high-reliability systems for global payment processing, and leading cross-functional collaborations to create efficient, compliant solutions. Responsibilities also include mentoring team members and enhancing operational excellence through AI-driven improvements.

Own multi-year product vision and roadmap for Coinbase's core cloud infrastructure and reliability. Define SLOs, capacity planning, failover, and incident reduction targets; evaluate and adopt technologies (Kubernetes, service mesh, IaC, observability); build self-serve platform capabilities; partner with Engineering, SRE, Security, and Finance to optimize cost, compliance, and performance; translate infrastructure metrics into executive investment cases.