Manage 25–30 strategic enterprise customers, driving Contentful adoption, measurable outcomes, renewals, retention, and expansion. Serve as an executive advisor, lead business reviews, define success metrics, remove adoption barriers, and coordinate Sales, Product, Support, Solutions Engineering, Partners, and Professional Services. Develop account strategies, conduct commercial conversations, communicate customer insights internally, and support digital experience transformation. Travel approximately 25% annually and work hybrid three days per week.

Partner with Account Executives throughout the sales cycle by conducting technical discovery, presentations, solution design, proofs of concept, and product demonstrations. Advise customers on digital transformation, assess technical requirements and risks, support RFIs and RFPs, relay product feedback, and collaborate with solution architects and customer success teams. The role requires strong technical and business communication, REST API and microservices knowledge, and travel of up to 25%.