Top Tech Jobs & Startup Jobs in Austin, TX

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Lead a product area for Ontic's B2B SaaS security platform: set vision and strategy, run discovery, prioritize AI/automation opportunities, define requirements and metrics, collaborate across engineering, design, and GTM teams, drive delivery in agile teams, mentor junior PMs, and support product launches and adoption.

Lead the integrations product roadmap to build scalable, monetizable API-first and low/no-code offerings. Define API contracts, canonical data models, and integration standards; partner with architects and engineering; improve developer experience, packaging, and GTM alignment; benchmark competitors; prioritize AI-enabled automation; track success metrics; and act as the customer voice to drive adoption and platform scalability.

Lead cross-program product execution: create GTM request process, implement CX priority tracker, coordinate roadmap planning (Q4), drive AI pricing/GTM, improve release notes, plan customer expansion/retention, and explore AI-enabled roadmap improvements.

Lead and scale enterprise sales across the Central U.S., owning regional revenue, pipeline hygiene, forecasting, and team coaching. Drive new logo acquisition and expansion, engage in strategic deals, collaborate cross-functionally, and represent the company with executives and partners.