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Leads strategic technical engagements with enterprise CTOs, CIOs, and engineering executives. Provides architectural oversight for complex opportunities, supports sales cycles, evangelizes PagerDuty’s Operations Cloud, mentors technical sales teams, influences product roadmaps, and builds DevOps/SRE communities. Advises customers on digital transformation, cloud migration, AIOps, incident response, operational excellence, and ethical AI adoption. Represents PagerDuty at industry events and monitors competitive and technical trends.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

Manage and expand a defined portfolio of enterprise accounts through upsell, cross-sell, and multi-product sales. Build executive relationships, develop strategic account plans, drive Operations Cloud adoption, execute complex sales cycles with technical validation, and maintain disciplined forecasting in Salesforce.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

Own and grow Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion. Build senior relationships, execute strategic account plans, and drive adoption of PagerDuty Operations Cloud and AIOps. Manage complex, long-cycle federal sales, coordinate technical validation and POCs, maintain forecasts in Salesforce using MEDDICC, and collaborate with Customer Success, Product, and Renewals to ensure retention and ROI.