Top Tech Jobs & Startup Jobs in Austin, TX

The Customer Success Manager will oversee customer implementation, usage, and retention, while fostering relationships and managing a portfolio of accounts to drive value and expansion.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

Lead technical implementations and deployments of cloud-connected drone systems across enterprise customer sites. Install, configure, test, and maintain hardware and software, troubleshoot connectivity (WiFi/cellular), document procedures, manage implementation projects, and act as customer technical liaison to drive adoption and feedback to product and engineering teams.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

The Mission Success Operations Manager will build and optimize processes for the Mission Success team, focusing on post-sales efficiency and customer success through automation and effective resource utilization.

The Deployment Engineer will implement and maintain cloud-connected drones, troubleshoot connectivity, and liaise with clients for successful deployment, ensuring technical specifications are met.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Lead demonstrations and integrations of Skydio drone solutions for public safety agencies. Run pilot programs, gather customer feedback, support cross-functional delivery, and develop Customer Success Plans while traveling extensively.

Design and scale renewals workflows and automation, own renewal lifecycle for a book of business, drive retention and expansion, lead negotiations and contract amendments, strengthen forecasting and data integrity, and partner cross-functionally to build durable renewal processes and reporting.