Supports onboarding and implementation of new SaaS customers by coordinating project timelines, milestones, resources, requirements, communications, documentation, and stakeholder action items. Identifies risks and roadblocks, escalates issues, and helps ensure smooth deployment under the guidance of senior implementation managers and engineers. The role offers early-career development in SaaS, supply chain, and project management.

Own the platform layer: ERP integrations, data platform, and public API. Lead technical professional services, prioritize roadmap tradeoffs, define reliability and data quality standards, enable agentic access safely, measure integration and API health, and act as internal ERP subject-matter expert.