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Responsible for maintaining FedRAMP-compliant infrastructure, collaborating with software engineers, and ensuring system availability and security. Duties include infrastructure design, automation, monitoring, and incident response.

Lead and develop a talented SRE team while ensuring compliance with FedRAMP regulations and collaborating across teams for security and operations.

Provide proactive, named technical support for premium FedRAMP accounts: troubleshoot and escalate incidents, optimize customer systems, manage escalations and projects, engage cross-functionally with sales and engineering, and deliver excellent customer experience while maintaining FedRAMP compliance.

The Lead Product Manager will define the product strategy for AI/ML features, collaborating with engineering to deliver innovative solutions, enhancing user experiences, and bridging research with production while making critical decisions in ambiguous situations.