Lead end-to-end product design for Wistia’s Hosting product, shaping strategy, design vision, customer experiences, and roadmap priorities. Partner closely with product and engineering leaders while remaining hands-on with research, prototyping, visual and interaction design, accessibility, performance, design systems, and frontend code contributions. Define success metrics, improve collaboration, and raise product quality across video organization, publishing, embeds, pages, and analytics.

Own strategy and execution of behavior-driven lifecycle email programs to drive adoption, engagement, and cross-sell for trial and customer audiences. Use data and AI to identify segments and opportunities, build trigger-based campaigns in HubSpot, partner cross-functionally to align content and product launches, define KPIs, and create customer delight programs that turn users into advocates.