Manage and grow a portfolio of client accounts as a trusted advisor: drive upsell/cross-sell, develop account plans, build pipeline, execute sales plays, ensure retention and value realization, collaborate with delivery/product teams, carry an annual ACV quota, and travel to clients and Chicago HQ.

Develop customer analytics that improve retention, growth, adoption, and operational performance. Build and maintain BI dashboards, customer health metrics, churn-risk reporting, and predictive models. Partner with Client Success, Product, Sales, and Operations to translate complex findings into actionable recommendations. The role also owns data quality, governance, reporting automation, workflow improvements, and stakeholder communication.

Own the full sales cycle for CCC’s growth products, from outbound prospecting and discovery through negotiation and close. Build pipeline within existing insurance carrier accounts, identify buyers, create demand, achieve revenue quotas, and maintain accurate Salesforce forecasts. Partner with Client Partners, Solutions Engineers, and Client Success while becoming a product and competitive landscape expert. The role requires selling complex enterprise SaaS platforms in fast-paced, multi-stakeholder environments.