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As a Senior Account Executive, you'll drive sales cycles, build and manage pipelines, and conduct consultative calls to meet client needs.

The Marketplace Customer Success Manager at Upwork drives success for client accounts by analyzing data, building relationships, and delivering actionable insights for growth and retention.

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The role entails developing and executing pricing strategies to enhance revenue for Upwork, alongside conducting extensive market and data analysis to inform pricing decisions.

Define and execute Upwork's global payments strategy; lead payments, payouts, compliance, risk, and partner relationships; modernize payment rails and wallet infrastructure; drive AI-enabled automation to optimize costs, success rates, and customer experience; build and mentor a high-performing payments leadership team.

Lead multi-year strategy, roadmap, and execution of Upwork's reputation systems. Own cross-functional delivery of reputation, trust, and ranking initiatives, define success metrics linking reputation to marketplace outcomes, and build and mentor a team of product managers to drive adoption and measurable business impact.