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The Marketplace Customer Success Manager at Upwork drives success for client accounts by analyzing data, building relationships, and delivering actionable insights for growth and retention.

Drive success for client accounts by building relationships, analyzing data, delivering insights, and resolving issues to optimize usage of the marketplace.

As VP, Head of Analytics, Data Science & Pricing, you will lead data-driven strategies to drive growth and inform business decisions, promoting Human+AI collaboration.

Design and implement evaluation frameworks for AI systems, focusing on human+AI collaboration. Lead statistical analysis and benchmarking efforts, working cross-functionally to enhance AI model performance.

The role entails developing and executing pricing strategies to enhance revenue for Upwork, alongside conducting extensive market and data analysis to inform pricing decisions.

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