The Principal Customer Success Manager oversees enterprise customer relationships, ensuring successful adoption of Couchbase solutions through onboarding, value realization, and account growth. They collaborate with cross-functional teams, address customer risks, and advocate internally for client needs.

The role manages customer advocacy and marketing programs for existing users, focusing on increasing engagement, retention, and growth through storytelling and cross-functional collaboration.

Perform account-based prospecting and enterprise expansion to generate qualified meetings and pipeline. Engage VP+ executives and technical stakeholders, partner with Account Executives and Customer Success, and execute ABM workflows. Maintain Salesforce hygiene and use Outreach, LinkedIn Sales Navigator, and ZoomInfo to optimize conversion from meeting to qualified opportunity.