Top Tech Jobs & Startup Jobs in Austin, TX

Design, maintain, and extend abuse detection and prevention systems for GitLab's SaaS platform. Serve as a core maintainer of a Ruby on Rails monolith, build anomaly detection and agentic AI mitigations, automate abuse response, collaborate with peer engineering and security teams, and produce runbooks and operational documentation.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Design and deliver scalable, role-based enablement programs and content for GitLab's AI capabilities and Duo Agent Platform. Lead cross-functional launch and release-readiness initiatives, create playbooks, demos, labs, certifications, and blended learning experiences, publish and organize materials, and measure program effectiveness to continuously improve field readiness and adoption.

Lead Workday strategy and people technology architecture to scale a global remote workforce. Translate business needs into durable system design, build scalable integrations, drive complex Workday configuration, ensure SOX ITGC compliance, coordinate cross-functional programs, create reporting and dashboards, facilitate executive design discussions, and promote AI/automation to reduce manual work and improve team effectiveness.

Drive subscription renewals and retention for German customers through negotiation, usage evaluation, true-ups, and cross-team collaboration. Close renewals timely, manage strategic/complex accounts, mitigate churn risk, and help design renewals best practices to improve predictability and gross retention.

Lead strategy and operating model for subcontractor and services partners to scale Professional Services delivery. Build governance, onboarding, readiness, performance scorecards, and cross-functional processes; manage strategic partner relationships and improve staffing, contracting, and automation to ensure consistent, high-quality delivery.

Lead enablement programs for New Business and Sales Development teams: build content, deliver training, partner with field leadership, leverage sales and learning tools, embed AI best practices, measure program effectiveness, and improve seller performance.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.