Top Tech Jobs & Startup Jobs in Austin, TX

Own product strategy and outcomes for AI-powered physical-operations solutions. Conduct customer discovery, identify high-impact problems, prototype and ship AI-enabled products, collaborate across hardware, software, and AI teams, and drive measurable customer and revenue impact.

Lead product development for AI-powered physical operations solutions. Responsibilities include identifying customer problems, prototyping and shipping AI-enabled products, collaborating across hardware, software, and AI teams, and owning customer impact and revenue outcomes. The role is remote within the United States and requires strong product judgment, commercial instincts, customer focus, ownership, and comfort adapting to rapidly evolving AI capabilities.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Own complex billing and contract cases for mid-market and commercial customers from initial report through resolution. Investigate discrepancies across contracts, order forms, CRM, billing, and finance systems; determine appropriate corrections, concessions, returns, refunds, or amendments; coordinate cross-functional teams; communicate with customers; and improve recurring billing processes through root-cause analysis and reporting.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Build and maintain production LLM-based agents and automated digital customer success journeys. Analyze customer behavior, design playbooks and agent architectures, write Python integrations, create evaluation and regression tests, deploy and monitor production systems, and continuously improve performance. The role partners cross-functionally to increase product adoption, reduce churn risk, and improve retention and expansion across a high-volume B2B SaaS customer base.

Own enterprise public-sector sales across strategic accounts, building executive relationships and managing customer engagements from prospecting through close. Lead complex, solution-based sales campaigns, conduct outbound prospecting, exceed quotas, and manage enterprise deals exceeding $500,000 ARR. Collaborate with Operations, Finance, and IT stakeholders while maintaining pipeline methodology and using Salesforce. This remote Texas-based role requires strong interpersonal skills and experience with C-level relationships.

As a Specialist Seller at Samsara, you will lead enterprise sales for emerging product lines, partner with senior Account Executives, and define strategies for driving budget creation and adoption. Your role will include co-developing a product pipeline, driving pilot strategies, and ensuring effective communication with C-suite executives.

Manage enterprise technology trials from planning through completion, partnering with Sales, Sales Engineering, customers, and cross-functional teams. Define success criteria, scope, milestones, risks, and communication plans; coordinate resources; lead stakeholder updates and strategy sessions; create trial collateral and process standards; and drive trial conversion and long-term adoption. The role requires strong project, change, communication, presentation, and stakeholder-management skills in a SaaS or technology environment.

Leads a team of approximately eight Account Executives serving mid-market public-sector organizations. Responsibilities include coaching sales strategy, reviewing pipelines, achieving quarterly targets, hiring and onboarding, developing training content, managing performance plans, providing feedback, forecasting pipeline, and collaborating cross-functionally. The manager will also foster an inclusive, high-performing team culture and support complex sales cycles involving multiple decision-makers and products.