Lead and mentor Mid-Market and Enterprise Customer Success teams to drive retention, adoption, and expansion. Set KPIs and account health metrics, manage NRR and churn, collaborate with Sales, Product, and Support, leverage analytics to track performance, refine CSM playbooks, and advocate for large automotive repair operator workflows.

Lead technical SEO and Generative Engine Optimization (GEO) to grow organic traffic and AI citations. Own audits, experiments, on-page optimization, schema/structured data, indexing and crawl fixes, and analytics. Build dashboards linking organic activity to business outcomes, write product requirements, and partner with engineering. Use AI tools and custom tooling to scale content and testing, distribute content across platforms, and develop internal playbooks on SEO/GEO best practices.