Top Tech Jobs & Startup Jobs in Austin, TX

Designs, builds, and operates observability and SRE systems that improve IT service visibility, reliability, performance, and resilience. Responsibilities include metrics collection, monitoring, alerting, APM, RUM, synthetic transactions, SLOs, incident response, capacity planning, infrastructure automation, self-healing systems, and production readiness reviews. The role also applies AI-enabled operations, supports on-call rotations, reduces operational toil, and partners with development teams on architecture and chaos testing.

Designs and scopes enterprise AV and meeting room services, leading technical discovery, work breakdown structures, labor estimates, pricing, proposals, and customer-ready SOWs. Advises customers on room platforms, AV systems, networking, security, accessibility, and deployment models. Collaborates with sales, delivery, engineering, partners, and integrators to ensure solutions are deliverable. Presents proposals and executive briefings, supports multi-site rollouts, and develops reusable standards, estimating tools, productized offerings, and managed services. Travel is required up to 25%.

The Services Solution Architect scopes and designs enterprise VDI and end-user computing services opportunities. Responsibilities include technical discovery, solution architecture, work breakdown structures, labor estimates, pricing, customer-ready SOWs, proposal presentations, and delivery handoff. The role advises customers, collaborates with sales, engineering, partners, and delivery teams, develops productized services and reusable estimating tools, and supports platforms including Citrix, Omnissa Horizon, Azure Virtual Desktop, and Windows 365. Up to 25% travel is required.

Senior Analyst supporting an eCommerce platform unification project across WWT and Softchoice. Responsibilities include gathering and translating business requirements, defining user stories and acceptance criteria, documenting processes and data requirements, managing backlogs, coordinating delivery, and partnering with product and engineering teams. The role also leads functional testing, regression testing, UAT, defect resolution, release validation, stakeholder communication, ongoing support, analytics dashboard development, and broader customer journey requirements.

Manages OEM service contracts, including renewals, contract consolidation, quoting, true-ups, reporting, and customer profile maintenance. Coordinates with account teams, procurement, finance, OEM partners, and customers to ensure accurate orders and timely renewal bookings. Maintains expertise in service contract processes, policies, tools, and reporting while supporting internal teams, communicating renewal statuses, and identifying process improvements.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Leads end-to-end delivery of complex, multidisciplinary technology programs spanning infrastructure, cloud, data, security, and platform domains. Partners with executives and cross-functional engineering, consulting, architecture, and operations teams to align priorities, manage risks, translate business objectives into technical strategies, and deliver measurable outcomes. Provides technical guidance, strengthens governance and execution standards, mentors leaders, and advances automation, delivery predictability, and operational excellence.

Design, develop, and maintain data pipelines, ETL processes, integrations, data infrastructure, and complex data models. Build and support data warehouses and analytics solutions using SQL, PL/SQL, Oracle, Snowflake, and cloud technologies. Collaborate with analysts, architects, developers, data scientists, and business stakeholders throughout the delivery lifecycle. Provide production support, troubleshoot issues, tune database performance, and contribute to data-driven reporting and AI tools.

Drive profitable growth for WWT’s Workforce AI portfolio by building pipeline, leading consultative customer engagements, shaping AI solutions and business cases, and orchestrating sales, consulting, technical, OEM, channel, and delivery teams. The role guides customers through enterprise AI platform selection, buy-versus-build decisions, adoption planning, governance, security, and production deployment while managing complex pursuits, partner relationships, executive presentations, negotiations, and market enablement.

Serve as a technical advisor for enterprise adoption of Claude Cowork. Lead executive discovery, workshops, demonstrations, use-case design, proof-of-value plans, adoption roadmaps, governance guidance, and responsible AI enablement. Translate customer needs into measurable productivity and business outcomes while collaborating with sales, engineering, delivery, and customer success teams. Develop reusable AI assets, prototypes, solution concepts, proposals, and integration strategies involving APIs, workflow automation, and enterprise systems.