Top Tech Jobs & Startup Jobs in Austin, TX

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Manage a global 24/7 Security Operations Center, including analyst leadership, shift coverage, operational processes, quality assurance, training, and career development. Improve workflows, playbooks, and service-level performance while collaborating with Product, Support, Tactical Response, Threat Hunting, and Detection Engineering teams. Lead initiatives, track security operations objectives, operationalize new services, and communicate technical concepts to internal stakeholders and external audiences.

Leads the global Revenue Readiness function for a scaling B2B SaaS organization. Sets strategy, governance, operating standards, learning infrastructure, readiness measurement, and multi-year roadmaps. Partners with senior GTM leaders and cross-functional teams to prepare sellers and managers for launches, process changes, and evolving sales expectations. Builds and develops the readiness team, manages priorities and resources, and uses data and AI-supported workflows to improve preparedness, adoption, reinforcement, and business execution.

Monitor, triage, investigate, and respond to cybersecurity alerts and intrusions. Analyze EDR telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity; determine root causes and recommend remediation. Support threat-related escalations, contribute to detection engineering and tuning, and collaborate across teams. The role requires familiarity with endpoint attack surfaces, threat actor techniques, Windows and domain administration, networking, web security, and basic malware analysis.

Lead enterprise automation and agentic AI initiatives, owning the automation and integration stack and Center of Excellence. Build secure, reusable workflows and integration frameworks using platforms such as Zapier, Claude, and Glean. Establish governance, standards, documentation, and prioritization practices while partnering with IT, innovation teams, engineers, business stakeholders, and executives. Identify operational inefficiencies, develop automation roadmaps, and deliver scalable systems with secure data handling, access controls, human oversight, and measurable business impact.

Lead macOS security research, including Endpoint Security API telemetry, malware reverse engineering, attack emulation, EDR bypass research, and proof-of-concept development. Collaborate with Detection Engineering, Product, and Engineering to operationalize findings, track Apple platform changes, improve detection coverage, document risks, and mentor teammates. The role also involves building ephemeral research infrastructure and representing the company through technical publications, speaking, and media engagement.

Research and simulate emerging phishing and social-engineering attacks for a security awareness training product. Build realistic phishing emails and landing pages using web technologies, analyze reported incidents and attack trends, automate content generation with AI coding tools, and expand training globally. The role also creates educational content, reports threat insights, supports outreach, and collaborates with product leadership to improve phishing defense outcomes.

Build and operate an agentic SOC investigation platform using LLMs, including telemetry tools, investigation workflows, evidence-backed outputs, evaluation systems, and analyst productivity features. Develop secure, reliable, observable backend services that handle attacker-influenced data across customer environments. Collaborate with SOC analysts, researchers, technical leads, and product managers to translate investigative expertise into production agent behavior.

Lead full-stack development for Huntress’s SOC platform, building analyst-facing investigation, triage, remediation, queueing, and customer reporting experiences. Shape architecture, data models, interfaces, security practices, reliability, observability, and testing while mentoring engineers and partnering with Product, UX, and SOC stakeholders. The role emphasizes Ruby on Rails, modern frontend development, cloud infrastructure, relational databases, and technical leadership across complex cybersecurity software products.

Lead the architecture and development of a production Agentic SOC that uses LLM-based agents to investigate security signals, gather evidence, make defensible decisions, and support SOC analysts. Own agent behavior, tool use, evaluation, guardrails, tenant isolation, auditability, reliability, and autonomous decision-making. Collaborate with analysts, detection engineers, product, and engineering teams while providing technical leadership and mentoring. Build scalable backend systems using distributed workflows, queues, cloud infrastructure, and data stores.