Top Tech Jobs & Startup Jobs in Austin, TX

Manage and grow relationships with national multifamily customers, coordinate internal teams to resolve issues, expand partnerships, provide account updates, and support proposals and presentations while tracking market trends.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Support 1099 Valet Trash service partners with onboarding, account management, scheduling, troubleshooting, and real-time support via Gladly. Monitor dashboards, escalate operational issues to warehouse and operations managers, analyze communication patterns to improve processes, and provide friendly, timely support including weekends.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.