Top Tech Jobs & Startup Jobs in Austin, TX

Owns the Dragos Platform’s release architecture, packaging, documentation, communications, and delivery across on-premises, cloud-hosted, customer-hosted, and hybrid environments. Manages cloud vendor relationships, coordinates release mechanisms and schedules, develops reference architectures, and partners with Engineering, Product Marketing, Support, Customer Success, and customers to prioritize deployment capabilities and ensure reliable releases.

Manage accounts receivable operations, including complex invoicing, collections, billing issue resolution, customer statements, aging reports, and month-end close support. Investigate discrepancies, coordinate with internal teams, maintain collection records, support credit policies and audits, and ensure compliance with accounting controls. The role requires strong Excel skills, attention to detail, independent judgment, and experience with billing and collections processes.

Leads and mentors a product security engineering team while remaining hands-on. Owns certification, accreditation, DISA STIG hardening, SOC 2, ISO 27001, audit readiness, vulnerability remediation, security tooling, and authorization initiatives. Coordinates with Compliance, Legal, Sales Engineering, and customers; tracks remediation SLAs and certification posture; establishes evidence collection processes; and translates technical security strategy into an executable roadmap.

Leads OT incident response investigations as Incident Commander, including triage, threat hunting, compromise assessments, root-cause analysis, and customer advisory work. Develops incident response plans, playbooks, maturity assessments, and tabletop exercises; manages customer relationships and communications; contributes to threat research and thought leadership; mentors responders and improves IR methodologies. The role requires extensive ICS/OT cybersecurity, digital forensics, consulting, incident management, and communication experience.

Lead hypothesis-driven threat hunts across industrial control system and operational technology networks. Investigate suspicious activity, escalate high-severity alerts, configure Dragos Platform hunt profiles, develop hunting content, analyze network telemetry, and improve detection capabilities. Advise customers during critical security events, produce technical reports, create repeatable tooling, and mentor junior team members on OT protocols, adversary tactics, and threat intelligence.

Own end-to-end delivery of technical IT projects from intake and procurement through deployment and closeout. Manage SaaS rollouts, system integrations, requirements, vendor milestones, security reviews, testing, go-live, risks, dependencies, and stakeholder communications. Maintain project plans and reporting in Jira and Confluence, enforce lifecycle handoffs, manage change control, and report portfolio health. Improve delivery processes through templates, automation, intake criteria, and standardized reporting while coordinating Procurement, Engineering, IT Security, vendors, and business stakeholders.

Serve as the primary technical advisor for federal customers using the Dragos OT cybersecurity platform. Lead onboarding, implementation, adoption, account reviews, roadmap alignment, optimization, customer health monitoring, and recovery plans. Partner with Customer Success, Support, Product, and Sales while delivering cybersecurity training, workshops, and executive briefings. Apply ICS/OT expertise to help customers operationalize security use cases, improve maturity, mitigate risk, and achieve measurable value.

Lead large-scale Linux sensor platform initiatives for high-performance OT and ICS network monitoring. Design and improve packet ingestion, capture pipelines, queue management, broker integration, observability, and reliability. Own production root cause analysis, postmortems, performance benchmarks, and durable fixes. Translate business goals into technical plans, establish engineering standards, mentor team members, and guide architecture across the sensor codebase.

Build and maintain lead-to-order business systems across Salesforce and connected platforms. Design complex applications, declarative automation, Apex and Lightning solutions, integrations, APIs, data models, and security controls. Remediate technical debt, lead migrations and tool rollouts, manage testing and cutovers, and ensure production systems are observable, documented, and governed. Partner cross-functionally to translate business requirements into scalable solutions while supporting AI capabilities in go-to-market workflows.

Own Tier 3 escalations and incident response for complex customer issues involving a cybersecurity platform. Investigate distributed systems, reproduce defects, coordinate resolutions with engineering and product teams, and build Datadog observability dashboards, monitors, and alerts. Create runbooks, troubleshooting guides, RCAs, and postmortems; mentor support staff; identify recurring failure patterns; communicate with customers; and participate in an application-layer on-call rotation.