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The Senior Account Manager manages a portfolio of high-spend enterprise accounts, focusing on client retention, upsell opportunities, and measurable business outcomes utilizing ZoomInfo's data solutions.

Lead design and ownership of ZoomInfo's PLG measurement system, define KPIs and leading indicators, analyze end-to-end customer journeys, diagnose growth issues, and influence product investments. Build AI-native, automated analytics workflows, reporting, and monitoring while partnering cross-functionally to prioritize experiments and scale insights that drive adoption, retention, monetization, and expansion.

Lead product analytics efforts to define KPIs, build measurement frameworks, analyze customer behavior, and generate insights that influence product and engineering decisions. Partner with Product, Engineering, and Data teams to design event tracking, run experiments, quantify opportunity sizes, and communicate recommendations through clear narratives and visualizations to drive product adoption, retention, and business outcomes.

Provide advanced technical support for ZoomInfo products: diagnose and resolve complex API, integration, CRM sync, data quality, and browser/network issues; manage high-priority cases end-to-end; create knowledge base content and playbooks; mentor juniors; partner with Product and Engineering to escalate and resolve defects; drive process improvements and enablement across the support organization.