Lead strategy and execution for AI platform adoption and integrations across Nextiva products. Define roadmaps for XBert and NextIQ, own integrations marketplace and partner ecosystem, prioritize and deliver scalable integration experiences, manage intake-to-launch processes, and drive adoption using customer insights, analytics, and cross-functional collaboration.

Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Sell Nextiva CX portfolio to mid-market companies via inbound/outbound outreach. Qualify leads, conduct needs analysis, manage pipeline with established sales methodology (MEDDPIC/Customer Centric Selling), present demos, negotiate and close deals, maintain Salesforce records, collaborate with cross-functional teams, and travel extensively to meet clients.